Contribution of the Training to Participants
This will increase awareness among institution employees to perceive problems as solvable and embrace them as sources of personal development. They will gain the perspective needed to address organizational issues with the right techniques and knowledge. Subsequently, they will possess the competence to ensure the guarantee and recording of results as institutional memory.
Education Content
2 Days
- What is a Problem? Why Does It Exist? Problem Solving Approaches, Obstacles in Problem Solving, Decision Making and Problem Relationship
- Steps to Good Decision Making, Problem Definition and Selection Methods
- 5N1K Technique, Brainstorming, Mind Mapping, Nominal Group Technique
- Cause Analysis, Pareto Analysis, Fishbone, QC-Story Model
- The 7-Step Sustainable Performance Cycle for Problem Solving
- Individual and Team Work at Every Stage